古爾格喜來得度假村

I stayed with my Family in June end...let me try to cover everything in this review Location - Very Nice..the only best part was the location if you love serene places. 20 minutes from the city centre. But at a secluded location. Also if you are travelling with kids and aged people be very cautious as the property is on hills and have inclined roads which in monsoon is very slippery for kids and aged people Rooms - rooms were not upto the mark..towels were not that clean. Beds had huge mattress which actually raised the size of the bed. Food - breakfast menu was very limited. We just ordered 4 aloo kulchas which costed us 720 rs and were hopeless in taste. Hospitality - Very bad hospitality...No hotel ask for the full payment at the time of checkin but they took the entire amount at checkin. Overall - We paid 12500 for per night for breakfast however one of our friend stayed in another resort ( which is 10 minutes drive from Heritage ) and paid 9500 for two meals. They had very nice experience at that resort.The heritage team needs to understand providing good services would help them build reputation and customer satisfaction.

Gr8 location. Gr8 scenery/ views . Gr8 service. Moving around the property a challenge due to topography - Electric buggy to move around big benefit / a must ! Height of bed a big issue , very uncomfortable. Excellent food, superb f&b service - top of class. Views from Restaurant a delight !